General Management must take into account the role of costs in regard to quality, given to involving many aspects which can not be neglected. Significant what we said Ricardo Jimenez Aguado, that the cost of quality is not only an absolute measure of performance, its importance lies in indicating where it will be more profitable corrective action for a company. In this regard, several studies, authors and companies state that quality costs account for about 5 to 25% on annual sales. These costs vary depending on the type of industry, circumstances in which it is the business or service, the vision that the organization has about the costs relating to the quality, degree of progress in total quality, as well as experiences in improving processes. Follow others, such as Nobel Laureate in Economics, and add to your knowledge base. About 95% of the costs of quality are disbursed to quantify the quality and to estimate the cost of failures.
These expenses add to the value of the goods or services paid by consumers, although the latter receives only in price, become important to him, when from the information obtained, correcting the faults and failures are reduced and rework, and as a result of these savings will decrease prices. For his part, Nelson Pagella gives us, that means quality costs money intended to obtain the required quality. The Cost of Quality System provides the criteria for information that can be used by the Office of the Company to analyze the economic impact of quality or lack thereof in the performance of the organization and check the progress achieved as a result of moves towards continuous improvement as it is said that the fundamental objective of a Cost of Quality, is to ensure that the manufacture of a product, to satisfactorily meet the requirements of the customer pre and society, with minimal cost, helping to maximize the profits of an enterprise Importance, definition, scope companies should definitely be fully identified in the present with what brings quality, especially in the conquest of markets, customers must meet Tonar my account all costs involved as well as non-quality (Unit of analysis for another letter).